Contact us

Entrén till Östersunds kommuns kundcenter

The municipality's Kundcenter (Customer Centre) at the Town Hall (Rådhuset) in Östersund.

You can contact Östersunds kommun by visiting, calling or writing to us. When you contact us, you will be directed to our customer service. Our customer service is called Kundcenter.

The people who work at Kundcenter are called kommunvägledare (municipal advisors). They can provide assistance and answer questions within most areas for which the municipality is responsible.

Kundcenter is open Monday to Thursday 08.00-17.00 and Fridays 08.00‑16.00.

Visiting us

Kundcenter is located in the Town Hall (Rådhuset) at Rådhusgatan 21.

At Kundcenter you can obtain help to complete forms, find information material or obtain answers to common questions.

You can also borrow a computer to search for information or to use our electronic services.

Karta som beskriver var Rådhuset ligger i Östersund
Receptionen till kommunens kundcenter på Rådhuset i Östersund.

The entrance to Östersund municipality's Kundcenter, which is located at Rådhuset in Östersund.

Calling us

Our telephone number is 063-14 30 00.

When you call us you will hear a voice reading out information in Swedish. If you press 8 you will hear the information read in English. The voice asks you to press a button depending on what you want to ask about.

If you don't know which button is right for your question you can wait. You are then put through to the first kommunvägledare to become available.

The five numbers you can choose are:

  1. ”Socialt stöd och omsorg” – Questions that concern, for example, care of the elderly or the disabled, social assistance (försörjningsstöd), or other questions that concern social support and care.
  2. ”Skola, förskola och vuxenutbildning” – Questions about school, preschool, recreational activities or adult education and SFI.
  3. ”Fastigheter, byggande, gator och miljö” – Questions about construction, streets and traffic, water and drainage or environmental issues.
  4. ”Kultur, fritid, anställning, politik och inflyttarfrågor” – Questions concerning moving to Östersund, job vacancies, policies or cultural and recreational issues.
  5. ”Företag” – choose this if you have a business or if you have questions about trade and industry.

Writing to us

You can write to us in three ways, via e-mail, letter or a form on our website.

When writing to us it is good if you can clearly describe what you want to know or want to say to us. If your question concerns a school, you should state which school, if it concerns something that has happened or similar, then it is good if you state where and when.

If you would like us to respond to you, you should also state how we can reach you.

If you wish you may remain anonymous.

Writing an e-mail to Östersunds kommun

If you want to send an e-mail to us, write to the address kundcenter@ostersund.se.

Writing a letter to Östersunds kommun

If you want to send an ordinary letter to us, you should send it to this address:

Östersunds kommun
Rådhuset
831 82 Östersund

Illustration över Rådhuset och tillhörande byggnader. En pil visar ingången till kundcenter

You can also take your letter to Kundcenter at the Town Hall (Rådhuset). If you want to leave a letter with us when Kundcenter is shut, you can do so in our letterbox. The letterbox is located at the rear of the Town Hall, marked on the picture to the right as ”Ingång från baksidan”

Writing to us via our website

You can write directly to us via our contact formexternal link, opens in new window. You can also append files or highlight something on a map in the contact form if you wish.

If it is urgent - evenings and weekends

If it is an evening or weekend and you have an urgent matter that cannot wait until Kundcenter opens, there are various helplines you can call. There are different telephone numbers for different things.

Water and drainage

Call 063-14 37 00 if you have a water leak or if your water has frozen or is discoloured.

Children or young people who are suffering abuse, violence in close relationships or addicts who need acute help

Call the police (114 14) or SOS Alarm (112) if it is so urgent that you cannot wait until the next weekday to obtain help.

Problems in one of the municipality's buildings

Call 063-14 32 21 to report acute problems in a building owned by the municipality.

If you live in one of Östersundshem's buildings and are experiencing problems, you should contact Östersundshem's helpline.

Care staff – home help service and special housing

If you want to contact staff in one of our home help teams, you can call the direct number to their workplaces. You can call up to 22.00. At night you can call the night patrol.

You can call staff at the municipality's special housing round the clock if you want to get hold of them. Click on the link above and search for the name for the housing you want to call in the menu on the left of the page.

Sidan uppdaterad 2017-02-13